Privacy Policy

MS Tea Guru ("we", "our", "us") is a sole proprietorship owned by Manjunath N., registered at CKS Enclave Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068, India (GSTIN: 29CIYPM8889H2ZS). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.msteaguru.com or contact us through our website forms.

By using this website you agree to the practices described in this Policy. If you do not agree, please do not use the website.

1. Information We Collect

We collect information you provide voluntarily through our enquiry and contact forms, which may include:

• Full name
• Phone number / WhatsApp number
• Email address
• Business name and city
• Nature of enquiry or message

We do not collect payment card details directly. Any future payment processing will be handled by Razorpay, whose own privacy policy applies to financial data.

2. How We Use Your Information

• To respond to your enquiry or franchise/distributor application
• To send information about our products, pricing, and partnership opportunities you have requested
• To improve our website and customer service
• To comply with legal obligations under applicable Indian law

We do not send unsolicited marketing messages (spam).

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website (e.g., hosting, email services) — bound by confidentiality obligations
• Legal authorities when required by law or court order

4. Data Retention

We retain enquiry data for as long as necessary to respond to your request and for up to 3 years thereafter for business records. You may request deletion of your data by contacting us at msteaguru2022@gmail.com.

5. Cookies

Our website uses minimal browser storage (localStorage) for shopping cart state. We do not use third-party advertising or tracking cookies.

6. Security

We implement reasonable administrative and technical measures to protect your information. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

7. Your Rights

Under the Information Technology (Amendment) Act 2008 and applicable Indian regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for processing

To exercise any of these rights, contact us at msteaguru2022@gmail.com or call +91 93535 10515.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after changes constitutes acceptance of the updated Policy.

10. Contact Us

MS Tea Guru
Proprietor: Manjunath N.
CKS Enclave Hosapalaya, Muneshwara Nagar,
Bengaluru, Karnataka 560068, India
GSTIN: 29CIYPM8889H2ZS
msteaguru2022@gmail.com
+91 93535 10515